AllPlayer app icon AllPlayer
App Store

Version 1.0.12

AllPlayer Support

Get setup and troubleshooting help for local playback, NAS and media servers, cloud drives, streams, remote access, casting, and cross-device features.

Support email playersupport.arco@gmail.com Open in the App Store

Before contacting us

Details that help us diagnose an issue

Device and system

Include the device model, iOS, iPadOS, macOS, tvOS, visionOS, or watchOS version, and your AllPlayer version.

Playback source

Identify Local, Photos, SMB, WebDAV, FTP, SFTP, NFS, DLNA, Jellyfin, Emby, Plex, cloud storage, Tailscale, or a stream URL.

Steps and context

Share steps to reproduce, screenshots, visible errors, media format, decoder choice, server type, and whether the same source works on another device.

Local media or Photos do not play

Confirm the file is not damaged and that AllPlayer has permission to access the selected file or Photos item. Try both the system and built-in decoder where available. For an uncommon codec or disc image, include its container, video/audio codec, and the exact symptom in your email.

A NAS or media server cannot connect

Check the server address, port, path, username, password, sharing permissions, and firewall. Confirm that the playback device can reach the server network. The connection assistant can discover compatible sources and generate a report you can review before sharing.

A cloud drive cannot sign in or open a file

Confirm the provider is available, complete its authorization page, and try signing in again if a token has expired. For Baidu Netdisk or Quark Netdisk, also check account-side playback and download restrictions. AllPlayer 1.0.12 supports eleven cloud and NAS providers listed on the home page.

Remote access through Tailscale fails

Verify that embedded Tailscale is enabled, the authentication key is valid, and the target device appears in your tailnet. Use the target's Tailscale IP or MagicDNS name where supported. The remote server must still expose a compatible media service and port.

Playback buffers or feels slower than expected

Use the network tools to test both the current internet connection and the selected server's real download speed. Try a lower stream quality, move closer to Wi-Fi, or compare local-network and remote access. Speed tests are diagnostic only and cannot improve source bandwidth.

A stream is unstable or caching does not finish

HLS, m3u8, live, and web video links depend on source availability, authorization, and network quality. Re-add an expired link, select another available quality, and ensure enough local storage is free. Some services or stream formats restrict caching.

Multi-stream playback or online subtitles are unavailable

Multi-stream playback supports up to four streams in five layouts and requires the full feature set. For online subtitles, confirm your OpenSubtitles sign-in and network connection; external subtitle matching also depends on the selected media and filename.

AirPlay, DLNA, or receiver mode is not working

Keep sender and receiver on a reachable network, allow local-network access, and confirm the receiving feature is enabled. DLNA / UPnP receiving and AirPlay sending vary with the source format; AirPlay receiving is limited to supported iPhone and Mac configurations.

iCloud, Handoff, Apple TV QR setup, or Apple Watch is not syncing

Use the same Apple Account where required, enable iCloud and Bluetooth or local-network permissions, and keep the companion devices nearby and updated. Apple Watch browsing and playback control communicate with the paired iPhone; Apple TV QR setup requires both devices to reach the same local network.

Share import or link analysis fails

Confirm the source app shared an accessible file or valid URL. Some services issue temporary links, require a signed-in browser session, or prevent third-party access. Share the item again after signing in and do not attempt to save content you are not authorized to access.

Feature requests and other questions

Email your use case, expected behavior, and device details to playersupport.arco@gmail.com. Feature availability can vary by device, operating system, media source, and network conditions.